Home > About the eBook > Table of Contents > Returns > Holiday Returns - When Less is Truly Better than Many
In 2022, holiday online sales reached over $240 billion, according to Shopify. But on average, holiday return rates huddle around 17.9% each year.
Returns can be a headache for eCommerce brands any time of the year. But the holiday season is particularly challenging, especially in recent years.
With return rates at an all-time high, now is the time to start thinking about how to put a plan in place so you can breeze through returns and keep your business on track and moving.
You’ve wrapped all your gifts and now you wait and see if the person you bought the gift for actually likes the gift.
Starting December 26, it’s the most wonderful time of the year, for that rare person who loves to take a thoughtful gift and return it for something they want even more.
Now why the high return rates?
Did someone else get the same gift? Did they get the wrong size or color if it was a piece of clothing?
Multichannel Merchant did some research on an online fashion retailer who dropped their return rate to under 20% by providing their customers more insight to the product they were selling. A range of projects from size charts, adding more detailed photos and having their customer service reps enter in feedback from customers on fit and product quality helped them dramatically lower their return rate.
Why not consider a system that can handle this for you and more?
With Freestyle Solutions Multichannel Order Manager, you manage every step of the return process from the initial order to the potential return, and help prevent your customers from returning a product by ensuring the correct information is easily available on the website for your customers to determine if a product will be the right fit for them.
Returns can be a headache for eCommerce brands any time of the year. But the holiday season is particularly challenging, especially in recent years.
With return rates at an all-time high, now is the time to start thinking about how to put a plan in place so you can breeze through returns and keep your business on track and moving.
You’ve wrapped all your gifts and now you wait and see if the person you bought the gift for actually likes the gift.
Starting December 26, it’s the most wonderful time of the year, for that rare person who loves to take a thoughtful gift and return it for something they want even more.
Now why the high return rates?
Did someone else get the same gift? Did they get the wrong size or color if it was a piece of clothing?
Multichannel Merchant did some research on an online fashion retailer who dropped their return rate to under 20% by providing their customers more insight to the product they were selling. A range of projects from size charts, adding more detailed photos and having their customer service reps enter in feedback from customers on fit and product quality helped them dramatically lower their return rate.
Why not consider a system that can handle this for you and more?
With Freestyle Solutions Multichannel Order Manager, you manage every step of the return process from the initial order to the potential return, and help prevent your customers from returning a product by ensuring the correct information is easily available on the website for your customers to determine if a product will be the right fit for them.